Shipping Details
We are thrilled to offer complimentary shipping Australia-wide on all FitBoutique products.
We use trusted and fully trackable third-party logistics partners to ensure your reformer arrives safely and reliably, whether it is to your home or studio.
By placing an order with FitBoutique you agree to our Terms and Conditions, including Section 46 which outlines our delivery and installation policy. Please review these carefully before purchasing: fitboutique.com.au/pages/terms-conditions
Complimentary Delivery
Our complimentary delivery service covers delivery to the property only. This is standard practice for large freight items of this size and weight and is in line with Australian Consumer Law obligations. Once your order has been dispatched, full tracking details will be sent to you via email. From that point, it is the customer's responsibility to monitor the tracking and plan accordingly for the delivery.
Our logistics partners will contact you directly to advise on your delivery window. Please note that FitBoutique does not have visibility over live driver movements once your order has left our warehouse.
We strongly recommend having at least two people available at the time of delivery to assist with safely moving the reformer into place. A signature may be required on delivery for reformer orders, so please ensure someone is available to receive the shipment.
If you require assistance beyond kerbside delivery, we offer an optional in-home delivery and setup service which can be arranged in advance at an additional cost.
Authority to Leave
If you provide an Authority to Leave instruction, please be aware that this is at your own risk. Once the courier has delivered the order as per your ATL instructions, FitBoutique is not responsible for any loss or theft of the parcel.
Crate and Unpacking
Your reformer will arrive in a sealed timber crate. A screwdriver or hammer is required to unpack. We recommend reviewing our unpacking guide which is included in your order confirmation email. We also strongly recommend having at least two people present to safely lift and move the reformer once unpacked.
Damaged on Arrival
If your order arrives visibly damaged, please photograph the crate before opening and contact us within 3 business days at help@fitboutique.com.au. Do not dispose of any packaging as this may be required for a courier investigation.
Australia-Wide Shipping
Delivery timeframes once dispatched:
- Melbourne Metro: 1 business day (subject to time of fulfilment and dispatch)
- Melbourne Regional: 1 business day
- Australia-Wide: 3 to 7 business days depending on location
Important Information for Pre-Orders
We ship pre-orders the moment they arrive at our warehouse. Because we always have new batches in production, we will post expected dates as they become available. If a date is not listed, feel free to contact us and we will let you know exactly where your item is in the production line.
United States Shipping
US shipping is now live. All duties and taxes are included in the price. No surprise fees on delivery. Orders are shipped with trusted carriers and full tracking from dispatch to delivery.
International Shipping
Yes, we ship internationally! If you would like to arrange an international delivery, please contact us directly at help@fitboutique.com.au and we will assist with a custom shipping quote.
Note on International Orders and Customs
If you are purchasing a reformer, your price is all-inclusive and covers import duties, taxes, and GST. For all other items, import fees may be charged by your local customs office and are the responsibility of the customer unless otherwise agreed. If fees go unpaid and the package is returned, the customer will be responsible for the return shipping costs.
Need Help?
If you have any questions about your delivery, reach out to our customer success team at help@fitboutique.com.au. We are here to help.
Thank you for choosing FitBoutique.